Factor's Shawl Collar SB Jacket in Ivory Wool

 1. Return Window:

• You have 14 days from the date of purchase to return eligible items.

2. Eligibility:

• To be eligible for a return, items must be unused, unworn, and in the same condition as received. All original tags must be attached, and items must be in their original packaging.

3. Initiating a Return:

• To initiate a return, please email us at sales@f-act-ors.com

4. Refund Options:

We offer refunds in the form of:

• Full refund to the original payment method.

• Store credit for future purchases.

• Exchange for a different size or color (if available).

5. Return Shipping:

• Please ship to

Factor's

453 Moreland Ave. NE

Atlanta, GA 30307

6. Return Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

 

7. Exceptions:

• Final sale items and made-to-order items are exempt from being returned.

8. Contact Us:

• If you have any questions about our return policy, please us at sales@f-act-ors.com

We offer both in-person & remote fittings. While we definitely prefer fitting you in person at our shop in Atlanta, we realize that is not always feasible so we offer remote fitting via FaceTime or other platforms. 

Email us at sales@f-act-ors.com to schedule a fitting or any inquries!